Quinta dos Flamingos

Privacy Policy

This Privacy Policy explains how Quinta Flamingos (operated by Joana Casaca Lemos, located at 35B Rua Reserva Natural Serra da Malcata, Corroios, 2855-641, Portugal) collects, uses, and protects your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable Portuguese law. By using the services of Quinta Flamingos, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We collect personal data necessary to manage memberships, provide services, and comply with legal obligations. This may include:

  • 1.1. Personal Identification Information: Name, address, email address, phone number, and payment details.
  • 1.2. Usage Data: Information about your use of Quinta Flamingos services, such as attendance records, event participation, and use of amenities (e.g., sauna, tennis court).
  • 1.3. Communications: Any correspondence between you and Quinta Flamingos, including emails, inquiries, and service requests.
  • 1.4. Guest Information: When applicable, information about guests you invite to Quinta Flamingos.

2. How We Use Your Information

Your data is used to provide and improve our services, manage your membership, and ensure compliance with legal obligations. Specifically, we may use your information for:

  • 2.1. Membership Management: To register, manage, and maintain your subscription to Quinta Flamingos.
  • 2.2. Service Provision: To deliver services and amenities, such as event access, suite bookings, and use of facilities.
  • 2.3. Communication: To send important updates about your membership, events, and changes to our policies.
  • 2.4. Legal Compliance: To comply with applicable Portuguese laws, including accounting and tax regulations.

3. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. If you cancel your membership, we will retain your information only as long as necessary to comply with our legal obligations or to resolve disputes.

4. Data Sharing

We will not sell or share your personal data with third parties except in the following circumstances:

  • 4.1. Service Providers: We may share your information with trusted third-party service providers to facilitate payment processing, event management, or technical support. These service providers are bound by confidentiality obligations.
  • 4.2. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Data Protection Rights

Under the GDPR and applicable Portuguese law, you have the following rights:

  • 6.1. Right to Access: You have the right to request a copy of the personal data we hold about you.
  • 6.2. Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information.
  • 6.3. Right to Erasure: You have the right to request that we erase your personal data, subject to legal obligations.
  • 6.4. Right to Data Portability: You have the right to request that we transfer your personal data to another organization or directly to you.
  • 6.5. Right to Restrict Processing: You have the right to request that we limit the processing of your personal data.
  • 6.6. Right to Object: You have the right to object to the processing of your personal data for certain purposes.

To exercise any of these rights, please contact us using the contact information below.

7. Cookies

Quinta Flamingos may use cookies and similar tracking technologies to improve the user experience on our website. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated to members via email and posted on our website. The updated policy will take effect 30 days after the notice.

9. Contact Information

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have any concerns about how your data is handled, please contact Joana Lemos.